PRIVACY POLICY
The protection of your privacy when processing personal data is an important concern for us. The following applies to the online offer of www.saviaforex.com (“Online Offer”).
Details of the “responsible person/entity” is
Savia Forex Software Solutions
Kleine Kuppe, Wndhoek, Naimbia, 0000
www.saviaforex.com
support@saviaforex.com
hereinafter referred to as “Savia Forex Solutions”, “we” or “us”.
The following provides you with an overview of the type of data collected and how it is used and passed on, the security measures Savia Forex Solutions takes to protect your data, and how you can exercise your rights.
What data protection rights do I have?
You have a right to information, correction, deletion, or restriction of the processing of your stored data at any time, a right to object to the processing as well as a right to data portability and to lodge a complaint in accordance with the requirements of data protection law.
Right to information: You can request information from us as to whether and to what extent we process your data.
Right to rectification: If we process your data that is incomplete or incorrect, you can request that we correct or complete it at any time.
Right to erasure: You may request that we erase your data if we are processing it unlawfully or if the processing disproportionately interferes with your legitimate interests in protection. Please note that there may be reasons that prevent immediate deletion, e.g. in the case of legally regulated retention obligations. Irrespective of the exercise of your right to deletion, we will delete your data immediately and completely, insofar as there is no legal or statutory obligation to retain data in this respect.
Right to restriction of processing: You may request us to restrict the processing of your data if you dispute the accuracy of the data for a period of time that allows us to verify the accuracy of the data, the processing of the data is unlawful, but you object to erasure and request restriction of data use instead, we no longer need the data for the intended purpose, but you still need this data to assert or defend legal claims, or you have objected to the processing of the data.
Right to data portability: You may request that we provide you with the data you have provided to us in a structured, commonly used, and machine-readable format and that you may transfer this data to another controller without hindrance from us, provided that we process this data on the basis of a revocable consent given by you or for the performance of a contract between us, and this processing is carried out with the aid of automated procedures. If technically feasible, you may request us to transfer your data directly to another controller.
Right to object: If we process your data for legitimate interest, you may object to this data processing at any time; this would also apply to profiling based on these provisions. We will then no longer process your data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing is for the assertion, exercise, or defense of legal claims. You may object to the processing of your data for the purpose of direct marketing at any time without giving reasons.
Right of complaint: If you are of the opinion that we violate Canadian or European data protection law when processing your data, please contact us so that we can clarify any questions. Of course, you also have the right to contact the supervisory authority responsible for you, the respective state office for data protection supervision. If you wish to assert any of the aforementioned rights against us, please contact our data protection officer. In case of doubt, we may request additional information to confirm your identity.
Do Not Track
Do Not Track is a privacy preference you can set in most browsers. We support Do Not Track because we believe that you should have genuine control over how your info gets used and our site responds to Do Not Track requests.
Do Not Sell My Personal Information
We do not sell information that directly identifies you, like your name, address, social security number, banking information, or phone records. In fact, we do not even share that type of information except with service providers who can use the information solely to provide a service on our behalf, when a consumer directs us to share the information. If applicable, you can choose whether you want this sharing or not. Remember, we don’t sell data that directly identifies you unless we have your explicit permission, no matter what choice you make. To make your choices please contact us.
Am I Obliged To Provide Data?
The processing of your data is necessary for the conclusion or fulfillment of the contract you have entered into with us. If you do not provide us with this data, we will usually have to refuse to conclude the contract or will no longer be able to perform an existing contract and consequently have to terminate it. However, you are not obliged to give your consent to data processing with regard to data that is not relevant for the fulfillment of the contract or that is not required by law.
For what purposes and on what legal basis is the data processed?
For the fulfillment of (pre-)contractual obligations:
Your data is processed for the purpose of processing contracts online or in one of our branches, for the purpose of processing contracts for your employees in our company. In particular, the data is processed when initiating business and executing contracts with you.
For the fulfillment of legal obligations:
Processing your data is necessary for the purpose of fulfilling various legal obligations.
For the protection of legitimate interests:
Based on a balancing of interests, data processing may be carried out beyond the actual fulfillment of the contract in order to safeguard the legitimate interests of us or third parties.
Within the scope of your consent:
If you have given us consent to process your data, e.g. to send you our newsletter, publish photos, competitions, etc.
When answering your business inquiries:
This is where we process your information to reply to your messages, e-mails, calls, etc.
When it is in our Vital interests:
This is where we process your information for communications about security, privacy, and performance improvements of our services. Or for establishing, exercising, or defending our legal rights.
What data do we process?
Inventory data (e.g., names, addresses).
Contact details (e.g., e-mail, telephone numbers).
Content data (e.g., text input,messages).
Contract data (e.g., object of contract, duration, customer category).
Payment data (e.g., bank details, payment history).
Usage data (e.g., websites visited, interest in content, access times).
Meta/communication data (e.g., device information, IP addresses).
Accuracy
It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
Children Data
Our website is not intended for children and we do not knowingly collect data relating to children. If you become aware that your child has provided us with Personal Data, without parental consent, please contact us and we take the necessary steps to remove that information from our server.
What are the categories of data subjects?
Customers, interested parties, visitors, and users of the online offer, business partners. Visitors and users of the online offer. In the following, we refer to the data subjects collectively as “users”.
What are the purposes for processing?
Provision of the online offer, its contents, and shop functions.
Provision of contractual services, service, and customer care.
Answering contact inquiries and communication with users.
Marketing, advertising, and market research.
Security measures.
Collection, use, and storage of personal data
When you use the online offer, Savia Forex Solutions collects different data from you, partly also so-called personal data. This is information that relates to an identified or identifiable natural person (hereinafter “data subject”).
Visiting the Savia Forex Solutions website in general
When visiting our website, you transmit data to our web server (due to technical necessity) via your internet browser. The following data is recorded during an ongoing connection for communication between your internet browser and our web server: i) Date and time of the request; ii) Name of the requested file; iii) Page from which the file was requested; iv) Access status (file transferred, file not found, etc.); v) Web browser and operating system used; vi) IP address of the requesting computer, and vii) the amount of data transferred.
For reasons of technical security, in particular, to defend against attempted attacks on our web server, this data is stored by us for a short period of time. It is not possible for us to draw conclusions about individual persons on the basis of this data.
Further personal information is only collected if you provide it voluntarily, for example in the context of an inquiry or registration. Depending on the area concerned, Savia Forex Solutions uses the personal data provided by you to answer your inquiries, to process your order, and for the purpose of technical administration of the websites. In detail, the use in the respective areas follows as follows:
Shop
When you place buy our offered products and services in our online shop, we store the following information in order to fulfill the transaction concluded between you and Savia Forex Solutions or to carry out pre-contractual measures:
Order without setting up a customer account
When placing an order, all data necessary for execution and processing are requested by means of mandatory fields: Your full name, your e-mail address, your address (billing address and, if applicable, different delivery address). Your data will only be used to process your order.
Contacting us
If you contact us, the data you provide will be stored so that your message can be forwarded to the correct contact person. This is done to process your request and your data will not be used for any other purposes, in particular not for advertising.
Chatting with us
On this website, anonymized data is collected and stored using technologies provided by Messenger for the purpose of web analytics and to operate the live chat system used to respond to live support requests. Usage profiles can be created from this anonymized data under a pseudonym. Insofar as the information collected in this way has a personal reference, the processing is carried out on the basis of our legitimate interest in effective customer service and the statistical analysis of user behavior for optimization purposes.
When do we disclose your Personal Data?
We may share your information with organizations that help us provide the services described in this policy and who may process such data on our behalf and in accordance with this policy, to support this website and our services. This will only be done on the basis of legal authorization (e.g. if a transfer of the data to third parties, such as our payment service providers).
Also, if you have consented to it, or where there we have a legal obligation to do so or on the basis of our legitimate interests (e.g. when using agents, hosting providers, tax, business, and legal advisors, customer care, accounting, billing and similar services that allow us to perform our contractual obligations, administrative tasks, and duties efficiently and effectively). If we commission third parties to process data on the basis of a so-called “processing agreement”.
In relation to information obtained about you from your use of our website, we may share a cookie identifier and IP data with analytic and advertising network services providers to assist us in the improvement and optimization of our website which is subject to our Cookies Policy.
We may also disclose information in other circumstances such as when you agree to it or if the law, a Court order, a legal obligation, or regulatory authority ask us to. If the purpose is the prevention of fraud or crime or if it is necessary to protect and defend our right, property, or personal safety of our staff, the website, and its users.
Our online presences on Facebook, Tik Tok, Instagram, YouTube
Our presence on social networks and platforms serves to improve active communication with our customers and interested parties. We provide information about our products and current special offers there.
When visiting our online presence on social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used on your terminal device for this purpose. Visitor behavior and user interests are stored in these cookies. This serves to protect our legitimate interests in an optimized presentation of our offer and effective communication with customers and interested parties.
For detailed information on the processing and use of data by the providers on their pages, as well as a contact option and your rights and setting options in this regard to protect your privacy, in particular opt-out options, please refer to the data protection notices of the providers.
Security
We have taken technical and administrative security precautions to protect your personal data against loss, destruction, manipulation, and unauthorized access. All our employees and service providers working for us are bound by the applicable data protection laws.
Whenever we collect and process personal data, it is encrypted before it is transmitted. This means that your data cannot be misused by third parties. Our security measures are subject to a continuous improvement process and our data protection policy is constantly being revised. Please ensure that you have the latest version.
How long will my data be stored?
We process your data until the end of the business relationship or until the expiry of the applicable statutory retention periods; in addition, until the end of any legal disputes in which the data is required as evidence.
Are personal data transferred to a third country?
We transfer personal data to a third country. Your data will only be transferred in individual cases on the basis of an adequacy decision, standard contractual clauses, or appropriate guarantees, or with your express consent.
Website Analytics
On the basis of our legitimate interests (i.e. interest in the analysis, optimization, and economic operation of our online offer we use Google Analytics. The information generated about the use of the website by the user is usually transferred to Google and stored there.
Google will use this information on our behalf in order to evaluate the use of our website by users, to compile reports on the activities within this website, and to provide us with further services associated with the use of this website and the internet. In doing so, pseudonymous user profiles of the users can be created from the processed data.
We only use Google Analytics with activated IP anonymization. This means that the IP address of the user is shortened within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server shortened there.
The IP address transmitted by the user’s browser will not be merged with other data. Users can prevent the storage of cookies by adjusting their browser software accordingly; users can also prevent the collection of data generated by the cookie and relating to their use of the online offer.
reCAPTCHA
We integrate Google`s “reCAPTCHA” function to be able to recognize whether entries (e.g. in online forms) are made by humans and not by automatically acting machines (so-called “bots”). The data processed may include IP addresses, information on operating systems, devices or browsers used, language settings, location, mouse movements, keyboard strokes, time spent on websites, previously visited websites, interactions with ReCaptcha on other websites, possibly cookies as well as results of manual recognition processes (e.g. answering questions asked or selecting objects in images).
Integration Of Services And Contents Of Third Parties
We use our online offer on the basis of our legitimate interests, content, or services offered by third-party providers in order to integrate their content and services.
This always requires that the third-party providers of this content are aware of your IP address since the content or service could not send to your browser without the IP address. The IP address is thus required for the display of this content and we endeavor to use providers that only use your IP address for the delivery of the content or services. However, Third-party providers may also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. The “pixel tags” can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user’s device and may contain, among other things, technical information about the browser and operating system, referring websites, time of visit, and other information about the use of our online offer, as well as be linked to such information from other sources.
Hosting and Content Delivery Networks (CDN)
This website is hosted by an external service provider. The personal data collected on this website is stored on our hosting provider’s servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contractual data, contact data, names, website accesses, and other data generated via a website.
The preferred hosting service provider is used for the purpose of fulfilling the contract with our potential and existing visitors and users and in the interest of a secure, fast, and efficient provision of our online offer by a professional provider.
Changes
This policy and our commitment to protecting the privacy of your personal data can result in changes to this policy. Please regularly review this policy to keep up to date with any changes.
Queries and Complaints
Any comments or queries on this policy should be directed to us. If you believe that we have not complied with this policy or acted otherwise than in accordance with data protection law, then you should notify us.
DISCLAIMER: The material in this publication is being provided solely for informative purposes. Nothing in this document is meant to serve as legal advice. No attorney-client relationship is established with Savia Forex Software Solutions cc/2023/0446 or any of the attorneys connected to Savia Forex Software Solutions cc/2023/0446 by the receipt or examination of any material. Nothing in this document is meant to serve as a replacement for legal counsel from a legal professional who is admitted to legally practise in the relevant jurisdiction.